Overview
CuVo is a groundbreaking customer success platform designed for products with the primary
aim to revolutionize consumer engagement.
Get live feedback from your users while they are engaging in an in-app experience and
respond in real-time.
Our Products
Give your customers a voice
Enriched tickets fine-tuned on your internal data for deep action and understanding
Autonomous
Agent
- Priority prediction
- Resolve simple cases in real-time
- Route complex tasks to right agent
Context sensitive intelligence
Rich options such as checkboxes, drop down menus, free text, screen recording, voice, file upload, voice to text through multiple I/O options.
Flexible activation options
Configure CuVo to be activated based on human behavior using static buttons, screen movement, timer-based, and hot-key enablement.
A feedback dashboard fit for your needs
Once a customer submits feedback, data is stored and visualized for your team to access in the form of a customizable dashboard.
Deeper
Insight
- Cohort analysis (users & products)
- Search and filter
- Insights & sentiment
Real-time
responses
- In-line direct response
- Context rich tickets
- Real-time user information
Flexible data management
- Data export using csv
- Integration with Jira and Zendesk
- Data import for 360 degree perspective
Predict customer actions
Start predicting and remediating customer issues after a 2 hour setup session.
Get up and running quickly
- 2 hours set-up to go-live
- Low ongoing maintenance
- Role based access control
Regulatory compliance
- Policy based retention
- Encryption and data protection
- Comply with your privacy requirements
Data
Management
- SaaS platform with shared or dedicated tenant
- Option of on-prem deployment
Capabilities
CuVo allows teams all over the world to increase product quality. With multi-language localization and availability on all smart devices, you can now engage in two way communication with your users exactly where they are and get a 360 degree perspective on user behavior.
Engage in two way communication
Get live feedback from your users while they are in the experience and respond in real-time.
Meet your users where they are
Available today on Amazon Fire TV, Roku, Samsung, Apple TV, ChromeCast, LG, Vizio, browsers, iOS and Android.
Get unparalleled consumer 360 insight
Get a holistic view of consumers and automate quality responses that are intelligent and reduce churn.
Optimize Consumer Engagement
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The CuVo Difference
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