Overview
Cuvo Listen is a suite of products which can easily integrate with apps based on iOS, Android, Roku & Web and provide multiple channels for the consumers to reach out to customer ops.
Cuvo Listen provides CRM capabilities where tickets raised through multiple platforms can be tracked on a single platform with AI capabilities to reduce turnaround time for ticket resolution.
Our customers save up to 60% on support costs and reduce churn through a highly responsive consumer engagement experience.
CuVo Listen
Give your customers a voice
The CuVo autonomous agent is built on the foundation of generative AI and delivers automated responses in real-time, reducing the mean time to resolution on customer success issues.
Flexible activation options
Configure CuVo to be activated based on human behaviour using static buttons, screen movement, timer-based, and hot-key enablement.
CuVo Agent integrates Universally
CuVo is available out of the box today on Amazon Fire TV, Roku, Samsung, Apple TV, Chromecast, LG, Vizio, all browsers, iOS and Android. CuVo can support any device as required.
Omnichannel 360
Connect CuVo to your data wherever it’s stored. CuVo can connect to any cloud or on premise data source and discover intelligent insights.
Optimize Consumer Engagement
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Explore the platform
Your developers can set up CuVo in minutes, and then product managers can continue to customize CuVo to fit your style. Customer success managers will be able to offload ticket resolution by up to 60%.
Get up and running quickly
- 2 hours set-up to go-live
- Low ongoing maintenance
- Role based access control
Regulatory compliance
- Policy based retention
- Encryption and data protection
- Comply with your privacy requirements
Data Management
- SaaS platform with shared or dedicated tenant
- Option of on-prem deployment
